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Is Customer Service Alive and Well on the North Fork?

Or has it gone to the wayside? Tell us in the comments.

The North Fork and Shelter Island still have a small town feel in many ways, so Patch was wondering how Patch readers feel about the treatment they receive.

Is customer service dead everywhere? Or is it alive and well in the area?

If there is a teller at your local bank or a cashier at your favorite grocery store who always gives you a smile or goes out of their way for you, feel free to give them a little shout here.

Great customer service certainly goes a long way, right?

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Erin Schultz (Editor) January 09, 2013 at 08:28 PM
Ed Pekarek said on Facebook: "some of my best shopping experiences have been on Love Lane."
Frank T January 09, 2013 at 08:39 PM
I split my time between Nassau and the North Fork and the customer service is as different as night and day. I try to shop more in the North Fork and avoid Nassau County as much as possible. The difference is that most shops on the NF are operated by the owner. That's not the case in NC. Many shops have employees that are not trained and just do not care about customers. The NF shop owners are usually pleasant and easy going. Recently we ordered take out at Amano in Mattituck. We were asked to wait 5 minutes when we arrived and then were told that they ran out of the type of pasta we ordered so we changed the pasta and were asked to wait a bit longer. They then offered us free drinks at the bar. 5 minutes later our order was ready. This would never happen in NC.
forward thinking January 09, 2013 at 09:56 PM
WAYSIDE - HAS THE BEST MEAT AMD BURG TO BE FOUND... AND HIS LUNCH SANDWICHES ARE TO DIE 4... SOUP IS HOT AND FRESH ... JENS FOR SIT DOWN LUNCH, La Capricciosa BEST FETTUCCINE ALFREDO AND SIDE M.B ARE THE BEST.. THE NORTH FORK IS THE BEST HOME STYLE "STUFF".
Karen Danzer January 10, 2013 at 02:16 AM
Yeah wayside is great ,just don't ask them to slice proscuitto for you. I sent my husband for a 1/4 lb. and he came back with 3 slices.It cost us $12. and I couldn't even use it. My vote is for Sue Krupski at IGA, She always has a nice word for everyone and a great smile.
John D'Angelo January 10, 2013 at 03:17 PM
I give my vote for Mullen Motors in Southold. I have been a customer of theirs for years and they have ALWAYS treated me like family. I wish them all the best for a great 2013!
Erin Schultz (Editor) January 10, 2013 at 04:11 PM
Pam Young said on Facebook: "I find customer service to be good in most places; however, some of the doctor's offices leave something to be desired!"
mhorine1 January 10, 2013 at 06:11 PM
Funny...I had the exact same experience. But, I'm counting on a small town butcher to listen when I say "please slice it super thin" next time. I didn't say it the first time, as I didn't think I had to, but I guess I did. I will say the cheese shop in Mattituck has super nice folks behind the counter, and the folks at Winemaker's Studio are lovely as well.
dave allison January 10, 2013 at 07:08 PM
I can't let this go by without expressing my extreme satisfaction to the people at town hall. The staff in the Village Clerks office are outstanding, always coming to the counter as soon as someone is looking for help and handles businees quickly and efficiently. The same is true in the tax receivers office. Great service. Thanks
Concerned January 10, 2013 at 09:33 PM
You name the NorthFork business and the service is wonderful. Wayside, IGA, Strong's, Cutchogue Deli, Prestons, Legends, NF Table, The Loft, Krupski Farms, Lenz, POE, Polywada, Greenport Brewery, Harts, and I can go on and on. Shop local!!
Jonathan Baker January 10, 2013 at 10:56 PM
Although I haven't been a customer for a while, but I must agree with John that all of the employees, as well as the Mullens themselves, gave me the best in customer service. I was always amazed that I could walk into the service department and be recognized and addressed by name. Amazing! I, too, wish them the best in the New Year.
John D'Angelo January 11, 2013 at 02:34 PM
I second Dave's comments about town hall. They are a great bunch of folks!

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